Solving Common Errors and Issues with Cloud iLok Pro Tools

As a user of cloud-based iLok licenses for Pro Tools, you may occasionally encounter errors or issues that can hinder your workflow. In this article, we'll address some common problems and provide solutions to help you resolve them quickly.

### Installation Error: 'This software requires installation of the InterLok device drivers'

If you see an error message stating 'This software requires installation of the InterLok device drivers' or 'User privileges insufficient to start a low-level driver,' it's likely due to a missing or corrupted driver. Try reinstalling the iLok license manager and then restart your computer.

### License Activation Issues: 'The license activation process cannot continue'

If you encounter an error message saying 'The license activation process cannot continue' or something similar, it may be due to insufficient user privileges or a connection issue with the internet. Make sure you have administrator rights on your computer and try restarting the activation process.

### Missing Software Extensions: 'Required software extensions are missing'

This error message typically occurs when you're trying to activate a license that requires additional software extensions. Check if you have the necessary extensions installed, and if not, download and install them from the manufacturer's website.

### Code Redemption Limit Reached

If you see an error message stating 'The code redemption limit has been reached,' it means you've exceeded the maximum number of activations allowed for your license. Contact iLok support to discuss possible solutions or upgrade options.

### Transferring Licenses: Fees and Requirements

When transferring large numbers of licenses, a fee may apply, even for bundles. Make sure to check with iLok support for specific pricing information. To transfer a license that requires an approval, you'll need to provide proof of ownership and the new account details.

### Removing or Deleting Licenses

To remove or delete a license from your account, sign in to the iLok License Manager, select the license, and click 'Remove' or 'Delete.' Be cautious when doing so, as this action is irreversible.

### Moving Licenses between Computers or iLok USBs

To move licenses between computers, use the iLok License Manager to authorize the new computer. To move licenses between iLok USB devices, remove the license from the original device and authorize it on the new one.

### Troubleshooting Common Errors

Some common errors you may encounter include:

* 'Clock Needs Repair': This error typically occurs when your system clock is not set correctly. Try resetting your clock to the correct time.

* 'My iLok-protected software is displaying an error message': Check if your software is up-to-date and try restarting it.

* 'My iLok USB is full or doesn't have enough space': Free up space on your iLok device by deleting unnecessary licenses or transferring them to another account.

### Recovering Lost Licenses

If you've lost your old computer or host computer license activation, contact iLok support for assistance. They may be able to recover your license or provide alternative solutions.

By understanding these common errors and issues with cloud iLok Pro Tools, you'll be better equipped to troubleshoot and resolve problems quickly, minimizing downtime and ensuring a smooth workflow.

Cloud ilok pro tools